By, Rashida Tull, Medical Office Manager and Medical Assistant
Rashida Tull is a graduate of the Department of History and Philosophy, The UWI Cave Hill Campus. Since graduating with a First Class Honours BA in History, Rashida has been working in the field of health information management. Building on the foundation of her degree she has taken professional development courses in Allied Health and Information Management. She has worked at the QEH and Glaucoma Services (Barbados) Inc. and currently works at ONE Medical Clinic.
Rashida presented the following reflection on her History degree and the skills she learned as part of the Special History Forum "In/Out of the Box: Careers in History, Heritage and Beyond" which took place on Thursday, April 11, 2019 at The UWI, Cave Hill Campus.
“History? Why History?” This is the resounding
question I hear whenever I tell someone that I majored in history for my
Bachelors degree. I must admit that initially, I too was forced to ask myself the same thing.
“ Why did I choose
history? What kind
of career opportunities are there in a field like this and in a place like Barbados where
vacancies are often
very limited or almost non- existent in these areas”. For a time
it felt like I pursued an education that served no significant purpose in a professional world dominated by careers in accounting, medicine, engineering, and
business.
Ultimately my
quest for work and exposure to the working world taught me that the skills I
gained through my history degree gave me versatility where I could tailor my
skill set to accommodate any
professional or academic pursuit. Strong research skills, communications
skills, time management, organisational skills, and the ability to think
critically and analytically are just some
of the aspects of my degree programme that essentially helped me to grow
from a student to an employee.
Having strong
research skills was imperative to forming the basis of knowledge and understanding for any subject, course
or programme and ultimately any line of work. History teaches you to always go
a step further by looking deeper and using any and every medium that was available
to you, as a good researcher/ historian never leaves any stone unturned. The
key to successful research is to be comprehensive in your approach.
It must also
be noted that being able to adequately document and record information found
is also a major part of the
research process as this is important for citing, being able to recall
information if additional research or clarification is needed, and to possibly
serve as a future point of sourcing references for fellow researchers.
Communication
skills, primarily written, verbal, non-verbal and listening, were developed
through the constant engagement in essay writing, tutorial presentations and
class discussions. Effective communication was not only important to the delivery
and receipt of information but it also helped in the development of interpersonal
skills that extended beyond engagements as a
student.
Good time management and organisational skills were essential to being
able to efficiently and effectively manage assignments, tasks, studying and life all at once. They allow you to be more flexible, less stressed and afford you the
ability to adequately plan and execute your tasks. Mismanaging
time and being disorganised can make the world of difference to the type of work you are forced to
produced while under pressure and the type of work you could potentially
produce when you are relaxed and able to function optimally.
Thinking
analytically and critically were important in relation to one's ability to
analyse questions, dissect information, evaluate evidence and determine the
validity of facts. These methods of thinking ultimately help you to develop the
ability to solve problems, make better decisions and in the instance of
critical thinking, the ability to be objective.
Additionally,
I must admit that the social, economic and political awareness I would have
gained has encouraged me to be a more disciplined and conscious individual.
Having that knowledge of the past, knowing where your people have come from,
and the journey it has taken to get us where we are encourages you to always do
your best and press on in spite of the adversities. It essentially matures you
and helps you to become a better person and citizen.
Naturally,
upon leaving university I thought it was necessary to pursue a career in the
exact field I studied in for me to be able to put the things I learned to use.
I had hopes of getting into teaching but things did not go as planned and so
that left me feeling unsure about what I could possibly do with my degree. I
eventually accepted the first working opportunity that I was presented with and
that was a position as a medical records clerk at the Queen Elizabeth Hospital (QEH). This entailed the
outsourcing of patient files for daily clinics, locating “missing notes” on a
given day, working in various outpatient clinics, preparing statistics,
liaising with clinical staff with regard to patient records and appointments.
It was at
first a bit discouraging as persons had very little respect for the position
and the work that was associated with it. But as I got into it, I came to
realise that I could use the skills I would have gained through my degree
program to be better at my job and hopefully help to change some of the negative
perceptions of medical records clerks.
My research
skills were often very useful in tracking patient records and locating missing
notes. Persistently searching, looking in places where the information being
sought after was least expected to be found, and by learning to sometimes ask
the patients the right questions in the right way were the primary reasons for
me being able to successfully locate records that were sometimes considered as
permanently misplaced.
Documentation
and good records keeping was also another set of skills that I found useful.
Keeping documentation of the usual locations of particularly troublesome
records made it easier to
locate those files when they were needed and that information could be shared
with other clerks who may
also be searching for that particular record as well. By stressing the
importance of documenting where notes were taken and by whom, we could hold
particular parties accountable for the safe keeping and return of those records.
Time
management allowed me to produce and search for files at least two days in
advance to be able to do comprehensive search and avoid unnecessary delays in
clinics on a given day.
By openly
communicating with the patients and other clinical staff as it related to the functions
of the records department, persons were more understanding to the systems and
the inconveniences that may have been caused because of the limitations that
existed within. By simply having that channel of communication, we could
collaboratively make informed decisions about what alternate arrangements could
be made to avoid inconveniencing the patient and the doctors.
Taking the initiative to have a basic
knowledge about the specific clinics I was assigned to also made a major difference to
how I was able to interact with the patients, the doctors and other clinical staff.
Quite often patients mistook me for a doctor or nurse because of the way I was able to speak with them and my ability
to answer certain questions they would have. Many of the clinicians and nurses
I worked with encouraged me to pursue some training as an allied healthcare
professional and it was this that initially inspired me to think outside the box.
Though I was
not directly using my degree to be a historian, I was relying heavily on the
skills I learned, to do my job effectively. So I felt like I had the foundation I needed to
build any career path I chose. Following that I took the step to enroll in the
Medical Assistant programme being offered by the Allied Health Institute and
before just before starting the programme I was offered an opportunity to work as a Medical
Assistant in a private clinical setting with an ophthalmologist.
That experience
exposed me to another element of the healthcare system. The requirements for
that job differed greatly from those of the hospital setting and the adjustment was a bit more difficult than I
anticipated but it was a significant learning experience to my journey in training as an allied healthcare
professional.
My current job
is more multifaceted than both positions I would have held before as I am now
solely responsible for the administration of the clinic which includes the day
to day operations, inventory, dealing with suppliers, dealing with patients and
establishing office procedures. I am responsible for our health information data management and
that relates to our patient records, both physical and electronic. I am also
now directly involved in patient care and treatment where I provide clinical
assistance to the doctor, triage
where necessary, research and preparing information for patients as it relates
to certain treatments and procedures. I am also expected to train as much as
possible in our specialty area which is aesthetics and that involves skincare
procedures, using and maintaining equipment and product knowledge.
I can now
confidently say that my degree in history has been the best investment I could
have made to my academic and professional development. The skills I would have
gained have played a pivotal role in my ability to function effectively in
the working environments I have been exposed to and have ultimately made it possible for me to move outside the
regular scope of a historian and ultimately pursue a career in healthcare.
